Solved: Garbled characters in ISE

Lucas Woo · ‎05-23-2022

Hello,

I usually use ISE in Japanese and I tried to import Guest/ Network Access Users from CSV, but garbled characters were displayed.

I can enter the Japanese characters in GUI and then these are enrolled corrctly.

However I need to configure users from CSV file because there are many users to enroll.

I want to know how to enroll it in Japanese without garbled characters.

thomas · ‎05-26-2022

Without your CSV file to test, it is impossible to reproduce.

See How to Ask The Community for Help .

I suspect that if you are using Japanese characters, they cannot be represented by a standard ASCII CSV file and you must use a CSV with UTF-8 encoding. I have had problems with importing UTF-8 CSV files (exported from Excel) into ISE for network devices and network device groups so I suspect this is the problem.

I recommend contacting TAC and potentially filing a bug on the lack of UTF-8 support for CSVs in ISE.

View solution in original post

thomas · ‎05-26-2022

Without your CSV file to test, it is impossible to reproduce.

See How to Ask The Community for Help .

I suspect that if you are using Japanese characters, they cannot be represented by a standard ASCII CSV file and you must use a CSV with UTF-8 encoding. I have had problems with importing UTF-8 CSV files (exported from Excel) into ISE for network devices and network device groups so I suspect this is the problem.

I recommend contacting TAC and potentially filing a bug on the lack of UTF-8 support for CSVs in ISE.