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Antonio Macia
Participant

Guest account disabled

Hi, 

 

ISE is returning "24206 User disabled" for guest accounts. The guest location is set to my timezone and the accounts duration is set for "From first login". I can see the correct location on the account details and there are no time restrictions for the account.

The only way I can get a guest account working is  manually suspending and reinstating the account back again. What I'm minssing?

 

I'm running ISE 3.0.

 

Thanks.

1 REPLY 1
Timothy Abbott
Cisco Employee

Timezone is usually the culprit but you have already looked into it.  Since you are able to get the account working by suspending and reinstating the account, I suggest working with the TAC to determine why guest services are behaving in that manner.

 

Regards,

-Tim

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