Guest account disabled

[Antonio Macia]

Hi, 

ISE is returning "24206 User disabled" for guest accounts. The guest location is set to my timezone and the accounts duration is set for "From first login". I can see the correct location on the account details and there are no time restrictions for the account.

The only way I can get a guest account working is  manually suspending and reinstating the account back again. What I'm minssing?

I'm running ISE 3.0.

Thanks.

[Timothy Abbott]

Timezone is usually the culprit but you have already looked into it.  Since you are able to get the account working by suspending and reinstating the account, I suggest working with the TAC to determine why guest services are behaving in that manner.

Regards,

-Tim

[Janne K.]

Did you ever get to the bottom of this?
Im having the same problem with guest users first getting activated/usable after suspending and reinstating them.

[Janne K.]

Figured it out.
I had to tick the box "Allow guest to bypass the Guest portal" under the guest type.