How to check ACS4.2 SN install in windows?

[360rundll]

Hi all,

             Customer want to renewal his ACS4.2 installed in windows. But we can not found SN which customer give one. How to check ACS4.2 SN install in windows?

BR.

[kushsriva]

Hi,

If you are using the ACS software installed in a windows server, it would not have a serial number, you would ned to use the Sales order number for support.

Also please note,  ACS 4.2 is EOL/EOS so the customer would need to migrate to a supported ACS version.

Here are the steps to migrate ACS 4.2 to the ACS 5.8 version.

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-8/migration/guide/migration_guide/Migration_support.html 

Thanks & Regards,

Kush