Check the Cisco ISE dashboard (
Operations > Authentications
) for any indication
regarding the nature of RADIUS communication loss. (Look for instances of your
specified RADIUS usernames and scan the sy
stem messages that are associated with
any error message entries.)
Log into the Cisco ISE CLI
2
and enter the following command to produce RADIUS
attribute output that may aid in debugging connection issues:
test aaa group radius
new-code
If this test command is successful, you should see the following attributes:
•
Connect port
•
Connect NAD IP address
•
Connect Policy Service ISE node IP address
•
Correct server key
•
Recognized username or password
•
Connectivity between the NAD and Policy Service ISE node
You can also use this command to help narrow the focus of the potential problem
with RADIUS communication by deliberatel
y specifying incorrect parameter values
in the command line and then returning to the administrator dashboard (
Operations
> Authentications
) to view the type and frequency
of error message entries that
result from the incorrect command line. For example, to test whether or not user
credentials may be the source
of the problem, enter a username and or password that
you
know
is incorrect, and then go look for error message entries that are pertinent
to that username in the
Operations > Authentications
page to see what Cisco ISE
is reporting.)
Note
This command does not validate whether or not the NAD is configured to use
RADIUS, nor does it verify whether th
e NAD is configured to use the new
AAA model.
