ISE 1.2 web authentication problem with wired clients

alex.dersch · ‎06-24-2014

Hello,

i am having problems with centralized web authentication using a Catalyst 3650X with IOS 15.0.2 SE01 and ISE 1.2.

Redirecting the client works fine, but as soon the client opens a web browser and ISE websites open to authenticate the client, the switch port resets, the authentication process restarts and the session ID changes. After the client enters the credentials a session expired messages appears on the client and i get an 86017 Session Missing message in ISE.

here the output form the debug aaa coa log.

Any ideas

thanks in advanced

Alex

!
! CLIENT CONNECT TO SWITCHPORT
!
ISE-TEST-SWITCH#show authentication sessions interface gi0/3
Interface: GigabitEthernet0/3
MAC Address: 001f.297b.bd82
IP Address: 10.2.12.45
User-Name: 00-1F-29-7B-BD-82
Status: Authz Success
Domain: DATA
Security Policy: Should Secure
Security Status: Unsecure
Oper host mode: multi-auth
Oper control dir: both
Authorized By: Authentication Server
Vlan Policy: N/A
ACS ACL: xACSACLx-IP-PERMIT_ALL_TRAFFIC-537cb1d6
URL Redirect ACL: ACL-WEBAUTH-REDIRECT
URL Redirect: https://nos-ch-wbn-ise1.nosergroup.lan:8443/guestportal/gateway?sessionId=AC1484640000026B28C02CDC&action=cwa
Session timeout: N/A
Idle timeout: N/A
Common Session ID: AC1484640000026B28C02CDC
Acct Session ID: 0x0000029C
Handle: 0x8C00026C

Runnable methods list:

Method State
dot1x Failed over
mab Authc Success
!
! CLIENT OPENS INTERNETEXPLORER -> REDIRECTS TO ISE
! SWITCHPORT GOES IN ADMINISTRATIVE DOWN STARTS AUTHENTICATION AGAIN
!
ISE-TEST-SWITCH#
191526: .Jun 24 10:42:24.340 UTC: COA: 10.0.128.38 request queued
191527: .Jun 24 10:42:24.340 UTC: RADIUS: authenticator 7F A9 85 AB F6 4A D0 F3 - B4 E6 F2 56 74 C6 2D 33
191528: .Jun 24 10:42:24.340 UTC: RADIUS: NAS-IP-Address [4] 6 172.20.132.100
191529: .Jun 24 10:42:24.340 UTC: RADIUS: Calling-Station-Id [31] 19 "00:1F:29:7B:BD:82"
191530: .Jun 24 10:42:24.340 UTC: RADIUS: Acct-Terminate-Cause[49] 6 admin-reset [6]
191531: .Jun 24 10:42:24.340 UTC: RADIUS: Event-Timestamp [55] 6 1403606529
191532: .Jun 24 10:42:24.340 UTC: RADIUS: Message-Authenticato[80] 18
191533: .Jun 24 10:42:24.340 UTC: RADIUS: E0 3C B2 8C 89 47 67 A8 69 F5 3D 08 61 FF 53 6E [ <Ggi=aSn]
191534: .Jun 24 10:42:24.340 UTC: RADIUS: Vendor, Cisco [26] 43
191535: .Jun 24 10:42:24.340 UTC: RADIUS: Cisco AVpair [1] 37 "subscriber:command=bounce-host-port"
191536: .Jun 24 10:42:24.340 UTC: COA: Message Authenticator decode passed

191537: .Jun 24 10:42:24.340 UTC: ++++++ CoA Attribute List ++++++
191538: .Jun 24 10:42:24.340 UTC: 06D96C58 0 00000001 nas-ip-address(600) 4 172.20.132.100
191539: .Jun 24 10:42:24.349 UTC: 06D9AC18 0 00000081 formatted-clid(37) 17 00:1F:29:7B:BD:82
191540: .Jun 24 10:42:24.349 UTC: 06D9AC4C 0 00000001 disc-cause(434) 4 admin-reset
191541: .Jun 24 10:42:24.349 UTC: 06D9AC80 0 00000001 Event-Timestamp(445) 4 1403606529(53A95601)
191542: .Jun 24 10:42:24.349 UTC: 06D9ACB4 0 00000081 ssg-command-code(490) 1 33
191543: .Jun 24 10:42:24.349 UTC:
191544: .Jun 24 2014 10:42:24.365 UTC: %EPM-6-IPEVENT: IP 10.2.12.45| MAC 001f.297b.bd82| AuditSessionID AC1484640000026B28C02CDC| AUTHTYPE DOT1X| EVENT IP-RELEASE
191545: .Jun 24 2014 10:42:24.382 UTC: %EPM-6-IPEVENT: IP 10.2.12.45| MAC 001f.297b.bd82| AuditSessionID AC1484640000026B28C02CDC| AUTHTYPE DOT1X| EVENT IP-WAIT
191546: .Jun 24 2014 10:42:24.382 UTC: %EPM-6-POLICY_REQ: IP 0.0.0.0| MAC 001f.297b.bd82| AuditSessionID AC1484640000026B28C02CDC| AUTHTYPE DOT1X| EVENT REMOVE
191547: .Jun 24 2014 10:42:24.390 UTC: %EPM-6-AUTH_ACL: POLICY Auth-Default-ACL-OPEN| EVENT DETACH-SUCCESS
191548: .Jun 24 2014 10:42:26.353 UTC: %LINK-5-CHANGED: Interface GigabitEthernet0/3, changed state to administratively down
191549: .Jun 24 2014 10:42:27.359 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/3, changed state to down
ISE-TEST-SWITCH#
191550: .Jun 24 2014 10:42:36.366 UTC: %LINK-3-UPDOWN: Interface GigabitEthernet0/3, changed state to down
191551: .Jun 24 10:42:40.592 UTC: AAA/BIND(000002A7): Bind i/f
191552: .Jun 24 2014 10:42:41.129 UTC: %AUTHMGR-5-START: Starting 'dot1x' for client (001f.297b.bd82) on Interface Gi0/3 AuditSessionID AC1484640000026C28C2FA05
191553: .Jun 24 2014 10:42:42.580 UTC: %LINK-3-UPDOWN: Interface GigabitEthernet0/3, changed state to up
191554: .Jun 24 2014 10:42:43.586 UTC: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/3, changed state to up
!
! SESSION ID CHANGES, USER ENTERS CREDENTIALS
! ERROR MESSAGE AT CLIENT "YOUR SESSION HAS EXPIRED"
! ERROR MESSAGE IN ISE "86017 SESSION MISSING"
!

ISE-TEST-SWITCH#show authentication sessions interface gi0/3
Interface: GigabitEthernet0/3
MAC Address: 001f.297b.bd82
IP Address: 10.2.12.45
Status: Running
Domain: UNKNOWN
Security Policy: Should Secure
Security Status: Unsecure
Oper host mode: multi-auth
Oper control dir: both
Session timeout: N/A
Idle timeout: N/A
Common Session ID: AC1484640000026C28C2FA05
Acct Session ID: 0x0000029D
Handle: 0x2C00026D

Runnable methods list:
Method State
dot1x Running
mab Not run

Poonam Garg · ‎06-24-2014

Hello Alex,

This generally occurs when you place your phase 2 authorization policy below phase 1 authorization policy. As the authorization policies are matched just like ACl, your client after authorized to phase 1 policy( having redirect acl and all), when re-initiated a authentication and authorization, it is again matching phase 1 authorization policy instead of phase 2 authorization policy, and client is forced to re-authenticate to guest portal again.

I suggest you to move the phase 2 authorization policy above phase 1 policy.

"Please rate helpful posts"

mohanak · ‎07-04-2014

Guest authentication failed: 86017: Session cache entry missing

try adjusting the UTC timezone during the guest creation in the sponsor portal.

86017

Guest

Session Missing

Session ID missing. Please contact your System Administrator.

Info

nspasov · ‎07-08-2014

Can you post a screenshot of your AAA policies from ISE?