ISE 1.3 and Windows Posture Web Agent

[Kabir Ibrahim]

Hello,

I am running ISE 1.3 and have an issue running the Posture Web Agent. The client authenticates and gets redirected to the client provisioning portal but get the following message

Detecting if Web Agent is installed and running gets ticked and then it keeps rolling at scanning your device. Open Web Agent to check the current status of the system scan and update your system as instructed.

See attached screen shot

[nspasov]

What browser are you trying this with and have you tried a different browser?

[Venkatesh Attuluri]

is this issue specific to particular groups of clients/OS type... if using Windows 8, Internet Explorer 10 has two modes: Desktop and Metro. In Metro mode, the ActiveX plugins are restricted. You cannot download the Cisco NAC Agent in Metro mode. You must switch to Desktop mode, ensure ActiveX controls are enabled, and then launch Internet Explorer to download the Cisco NAC Agent. (If users are still not able to download Cisco NAC agent, check and enable “compatibility mode.”)