ISE 2.7 - SXP stay on 'initializing' stay causing not passing traffic

[dyuen001]

ISE 2.7 has patch 4,5,6. SXP stays in 'initializing' on SXP service after either patch 5 or 6 upgrade.  We have tried everything but we could not get it back 'running' stay.  'sh cts sxp conn bri' shows On on all devices.  We do use SXP maps. Does anyone has this problem? 

[dyuen001]

more info:

ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 11810
Database Server running 196 PROCESSES
Application Server running 41109
Profiler Database running 30641
ISE Indexing Engine disabled
AD Connector running 42241
M&T Session Database disabled
M&T Log Processor disabled
Certificate Authority Service running 41563
EST Service running 58307
SXP Engine Service initializing
Docker Daemon running 21016
TC-NAC Service disabled

Wifi Setup Helper Container disabled
pxGrid Infrastructure Service disabled
pxGrid Publisher Subscriber Service disabled
pxGrid Connection Manager disabled
pxGrid Controller disabled
PassiveID WMI Service disabled
PassiveID Syslog Service disabled
PassiveID API Service disabled
PassiveID Agent Service disabled
PassiveID Endpoint Service disabled
PassiveID SPAN Service disabled
DHCP Server (dhcpd) disabled
DNS Server (named) disabled
ISE Messaging Service running 24450
Segmentation Policy Service disabled
SSE Connector disabled

[thomas · Accepted solution]

Your show application status ise above shows

SXP Engine Service initializing

I suggest calling TAC so they can troubleshoot why it is not starting.

[dyuen001]

We opened a TAC case.  Thank you.

[93meehanlj]

Was there a root cause identified by the TAC case?

[GREGORY LEGGETT]

This issue has been identified in the following bug.  Hotfix has not been released yet.

CSCwe54318 : Bug Search Tool (cisco.com)