10-29-2021 03:03 AM
Goodafternoon,
I cannot find information about the different service support levels for ISE 3.0 (ISE Basic Support, ISE Solution, ISE Enhanced Support, ISE Premium )Support . Who can help me out? Cheers, Remco
Solved! Go to Solution.
10-29-2021 04:33 AM
Hi @Inside Sales - Andries Bosma ,
the Support SKUs defines the level of Support for the subscription:
SVS-ISE-SUP-B: Cisco ISE Basic Support
SVS-ISE-SUP-S: Cisco ISE Solution Support
SVS-ISE-SUP-E: Cisco ISE Enhanced Support
SVS-ISE-SUP-P: Cisco ISE Premium Support
Cisco Software Support Basic is included for the duration of Cisco ISE Subscription Licenses.
Higher-value service levels: Solution Support, Software Support Enhanced or Premium Support may be purchased by selecting the appropriate level of support from the support options.
Note: Solution Support is not available for ISE Plus and Apex licenses.
For detail about the Support features, please take a look at: Cisco Software Support For Security Data Sheet.
Hope this helps !!!
10-29-2021 04:33 AM
Hi @Inside Sales - Andries Bosma ,
the Support SKUs defines the level of Support for the subscription:
SVS-ISE-SUP-B: Cisco ISE Basic Support
SVS-ISE-SUP-S: Cisco ISE Solution Support
SVS-ISE-SUP-E: Cisco ISE Enhanced Support
SVS-ISE-SUP-P: Cisco ISE Premium Support
Cisco Software Support Basic is included for the duration of Cisco ISE Subscription Licenses.
Higher-value service levels: Solution Support, Software Support Enhanced or Premium Support may be purchased by selecting the appropriate level of support from the support options.
Note: Solution Support is not available for ISE Plus and Apex licenses.
For detail about the Support features, please take a look at: Cisco Software Support For Security Data Sheet.
Hope this helps !!!
11-03-2022 03:17 AM - edited 11-03-2022 03:56 AM
Hi @Marcelo Morais ,
The link shows me the difference between S, E and P but what's included with Basic Support (B)? I'm struggling to find a matrix or table or document that includes all four levels of support.
Thank you for any help you can provide.
11-04-2022 12:50 AM
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