01-28-2013 12:46 PM - edited 03-10-2019 08:01 PM
I'm having problems to send email when I create guest accounts. ISE reports "Internal Error encountered. Please contact administrator or help desk"
How can I troubleshoot, what is going on?
I'm running version 1.1.2.145
Thanks in advance
Daniel Escalante
06-25-2013 10:53 AM
Check your SMTP Server Settings for Email Notifications
To set the SMTP server, complete the following steps:
Step 1 From the Cisco ISE Administrator interface, choose Administration > System > Settings > SMTP Server. The SMTP Server Settings page appears.
Step 2 In the SMTP Server field, type the host name of the outbound SMTP server to which you need to deliver email. For the email notification to function appropriately, the SMTP host server must be accessible from the Cisco ISE server. The maximum length for this field is 60 characters.
Step 3 Choose the Enable Notifications option to enable mail functionality globally.
Step 4 Choose Use email address from Sponsor, to send guest notification email from the email address of the sponsor.
Step 5 If you want to specify a different email address, choose Use Default email address and type the email address from which you want guest notification emails to be sent (for example, username@domain.com).
Step 6 Click Save.
02-11-2014 08:37 AM
I still have the error after going through the SMTP settings.
03-07-2014 01:43 AM
Same here.
SMTP server is also successfully resolved and we even see SMTP traffic passing through the firewall to the SMTP server...
Well, this s*cks...
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