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ISE failed to send Guest Email. Internal Error

descalante2007
Level 1
Level 1

I'm having problems to send email when I create guest accounts. ISE reports "Internal Error encountered. Please contact administrator or help desk"

How can I troubleshoot, what is going on?

I'm running version 1.1.2.145

Thanks in advance

Daniel Escalante

3 Replies 3

Venkatesh Attuluri
Cisco Employee
Cisco Employee

Check your SMTP Server Settings for Email Notifications

To set the SMTP server, complete the following steps:


Step 1 From the Cisco ISE Administrator interface, choose Administration > System > Settings > SMTP Server. The SMTP Server Settings page appears.

Step 2 In the SMTP Server field, type the host name of the outbound SMTP server to which you need to deliver email. For the email notification to function appropriately, the SMTP host server must be accessible from the Cisco ISE server. The maximum length for this field is 60 characters.

Step 3 Choose the Enable Notifications option to enable mail functionality globally.

Step 4 Choose Use email address from Sponsor, to send guest notification email from the email address of the sponsor.

Step 5 If you want to specify a different email address, choose Use Default email address and type the email address from which you want guest notification emails to be sent (for example, username@domain.com).

Step 6 Click Save.

I still have the error after going through the SMTP settings.

Same here.

SMTP server is also successfully resolved and we even see SMTP traffic passing through the firewall to the SMTP server...

Well, this s*cks...

http://www.youtube.com/watch?v=vMcdYPFhIZk