ISE guest portal timing out when logging in

[lagilbert]

Hi all,

We have a Cisco ISE server handling our wireless authentication and our guest portal seems to be having some issues. Some users have trouble logging in, they can get to the login page just fine however after they enter their credentials and click the "I Agree" button to login to the wireless, the page gets stuck loading for several minutes until a pop up appears saying "Your session has timed out. click Retry to try again." Clicking "Retry" just reloads the login page and if they try again they get the exact same issue and are never able to login.

Any help would be appreciated, thank you!

[Aditya Ganjoo]

Hi,

Could you please check the DNS and the accounting settings on the WLC ?

What logs do you see on ISE auth page ? Also was it working before or something changed ?

Regards,

Aditya

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[Drew Speltz]

I am getting the same message as well.  what needs to be checked on WLC for this?  Isn't ISE sending this page back to client for action. 

Thanks,

Drew