ISE internal user password expiry notification email

[ktoyoshi]

Hi,

In ISE 2.4, can we send internal user password expiry notification to user, if user mail account and SMTP server is configured appropriately?

If yes, is this email text configurable? I can't find any related setting so far. 

Best Regards,

Kaori

[Arne Bier · Accepted solution]

Hi

here is an example of such an email (I have blanked out the email domain) - the text is not configurable

The admin user's email address is configured here

The expiration is configured here

[ktoyoshi]

I appreciate very clear answer!

[Milos_Jovanovic]

Hi Arne,

Is it possible to configure field "From:" for password expiry notifications?

I know it is possible to configure it for Alerts, but it appears this is applicable only for Alerts.

I found CSCui55831, which is an enhancement in order for these emails to be more configurable too, and I see it is still open, but version is quite old.

At the moment, these notifications are being sent as iseadminportal@hostname.domain. For my customer, it looks like iseadminportal@ISE01.example.corp which is non-routable domain, and emails sent to external users can't be delivered.

Thanks

[Arne Bier]

Hi @Milos_Jovanovic 

I just checked in ISE 2.4 and you still cannot change the FROM field. :-(   

Please note I don't work for Cisco.  But I have noticed a few limitations around the handling of email in ISE.  It needs some work ...

If this is urgent then I would suggest opening a TAC case to get escalation.

For feature requests you can submit them here  https://www.ciscofeedback.vovici.com/se.ashx?s=6A5348A7707FD7A6

regards

Arne

[Milos_Jovanovic]

Thanks.

It would be great if someone from Cisco could reply when can this be expected, as I see it as enhancement request since v1.1.

[Jason Kunst · Accepted solution]

We don’t provide help for feature requests on public forum, please reach out to our PMs at http://cs.co/ise-feedback

[Steven Williams]

is this an option in ISE 2.2?

[Jason Kunst]

since the request was may 2019 and ISE 2.2 has been out for a while then no, it still hasn't been added since 2.6 came out this year. please follow instructions above