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Beginner

ISE Local Accounts Disabling

ISE - 2.3.0.298

We use our ISE for Device Administration and it hooks up with AD no problem, We have some users who require RO Access, I created local accounts and this also works fine, except the accounts get disabled overnight for no reason.

I have set passwords to not expire for 3 years under account disable policy. Any help appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
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Cisco Employee

Re: ISE Local Accounts Disabling

Please check the following settings:

Administration > Identity Management > Settings > User Authentication Settings:

- Disable user account after "Value" days if password was not changed

- Lock/Suspend Account with incorrect login attempts

 

Administration > Identity Management > Identities > Edit User Account:

- Account Disable Policy

 

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View solution in original post

7 REPLIES 7
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Re: ISE Local Accounts Disabling

We're also experiencing this behavior with a "service" account we configured locally on ISE 2.3 for Solar Winds jobs.  This account is set to not disable at all and seems to become disabled intermittently.

 

Help reviewing logs to see why this is happening would be appreciated!

Highlighted
Beginner

Re: ISE Local Accounts Disabling

Hi James,

By any chance you got fix of this problem? i'm also facing the same issue.

Highlighted
Cisco Employee

Re: ISE Local Accounts Disabling

Please check the following settings:

Administration > Identity Management > Settings > User Authentication Settings:

- Disable user account after "Value" days if password was not changed

- Lock/Suspend Account with incorrect login attempts

 

Administration > Identity Management > Identities > Edit User Account:

- Account Disable Policy

 

Thank you for rating helpful posts!

View solution in original post

Highlighted
Beginner

Re: ISE Local Accounts Disabling

I had this happen to me as well this morning. We are using a local account in the ISE db for a couple of monitoring servers that monitor all devices on our network via TACACS.  I checked the settings as requested and the only option that was enabled was 'Disable account after 60 days'.  But the entire system was turned up less than a month ago, from scratch.  Seems odd that would be the cause. I turned that option off and I guess we will see if it happens again.  I am still scouring the logs to try and find a reason why.  

 

 

Thanks

Jeff

Highlighted
Beginner

Re: ISE Local Accounts Disabling

Hi nspasov,

 

it's not clear to me if your answer relates to the original post or all of three. In my case we use AD.

May you just confirm please?

 

Thanks

Highlighted
Cisco Employee

Re: ISE Local Accounts Disabling

Neno's solution is correct for all the other comments in this thread, as it's for ISE internal users.

Your case is using AD, then you would need to check AD password policy.

Highlighted
Beginner

Re: ISE Local Accounts Disabling


@hslai wrote:

Neno's solution is correct for all the other comments in this thread, as it's for ISE internal users.

Your case is using AD, then you would need to check AD password policy.

I thought I could protect the AD infrastructure with this mechanism that looks like the Max failed 802.1x

attempts available on the WLC. But OK, thanks for confirming that it has another scope. Pity.