ISE RabbitMQ Container - not running

[Y4ssine]

Hello all,

I installed 2 ISE servers, one which is Primary and the other Secondary. From SMTP I got following message:

Alarm Name :

Process Down

Details :

 ISE RabbitMQ Container not running : Server=ISE-01

Description :

One of the ISE Process is not Running

Severity :

Critical

Suggested Actions :

Restart the ISE Application

*** This message is generated by Cisco Identity Services Engine (ISE) ***

Sent By Host : ISE-02

When checking the application status I see that ISE RabbitMQ Container is not running:

HZ-ISE-01/admin# show application status ise

ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 6391
Database Server running 79 PROCESSES
Application Server running 29652
Profiler Database running 8529
ISE Indexing Engine running 469
AD Connector running 16387
M&T Session Database running 8312
M&T Log Collector running 16602
M&T Log Processor running 16769
Certificate Authority Service running 17116
EST Service running 12806
SXP Engine Service disabled
Docker Daemon running 9497
TC-NAC Service disabled

Wifi Setup Helper Container disabled
pxGrid Infrastructure Service disabled
pxGrid Publisher Subscriber Service disabled
pxGrid Connection Manager disabled
pxGrid Controller disabled
PassiveID WMI Service disabled
PassiveID Syslog Service disabled
PassiveID API Service disabled
PassiveID Agent Service disabled
PassiveID Endpoint Service disabled
PassiveID SPAN Service disabled
DHCP Server (dhcpd) disabled
DNS Server (named) disabled
ISE RabbitMQ Container not running

I haven't notice any misbehavior yet, but what causes this to not run and what is the impact ? Can someone please advice.. I would really appreciate this.

Some relevant information such as version and Patch:

HZ-ISE-01/admin# show version

Cisco Application Deployment Engine OS Release: 3.0
ADE-OS Build Version: 3.0.4.070
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2014 by Cisco Systems, Inc.
All rights reserved.
Hostname: HZ-ISE-01

Version information of installed applications
---------------------------------------------

Cisco Identity Services Engine
---------------------------------------------
Version : 2.4.0.357
Build Date : Thu Mar 22 20:01:26 2018
Install Date : Mon Mar 25 10:29:15 2019

Cisco Identity Services Engine Patch
---------------------------------------------
Version : 6
Install Date : Mon Mar 25 11:36:38 2019

HZ-ISE-01/admin#

Kind regards,

Yassine

[Damien Miller]

Make sure you have the correct resources assigned if it is a VM and then reload the node, see if the problem resolves itself. If it persists then you could either reinstall or work with TAC.

[bigbobmcquade]

Hi there,

wondering if you could advise.

I am seeing a similar issue to the one described above.

I have a distributed deployment of ISE with a physical box for each persona, no VM's involved. I have noticed the following alarm

ISE RabbitMQ Container not running : Server= PSN01.

This is alarm is also appearing for a second of our deployed PSNs.

Doesn't appear to be having any impact as of yet, but I am wondering  what the alarm represents and is it problematic?

Thanks

Cisco Application Deployment Engine OS Release: 3.0
ADE-OS Build Version: 3.0.4.070
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2014 by Cisco Systems, Inc.
All rights reserved.

Version information of installed applications
---------------------------------------------

Cisco Identity Services Engine
---------------------------------------------
Version : 2.4.0.357

Cisco Identity Services Engine Patch
---------------------------------------------
Version : 7
Install Date :

Cisco Identity Services Engine Patch
---------------------------------------------
Version : 9

[poongarg · Accepted solution]

RabbitMQ itself is open-source and it is a message-queueing software or message broker. It is a queue manager which applications can connect to its queue and transfer a message to it. It was added in ISE 2.4 as part of change in the logging behavior.
RabbitMQ Container service is dependent on parent process "Docker". If it have any issue, RabbitMQ Container will stop running.
Refer: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp82280
Reloading should fix this issue on ISE 2.4.

[Anurag Sharma]

In addition to what @poongarg said, this service has no role to play in 2.4. It's only relevant for 2.6 or above versions. In other words, this alarm has no impact in 2.4.