license change to evalute after upgrade from 2.4 to 3.0 cisco ise

[Nadia Bbz]

Dears ;

After upgrade Cisco ise 2.4 to cisco 3.0 , i noticed that the license change to evaluate state , after doing some research i find that i should migrate license before upgrade , it that mean that i lost my license 

thank in advance

[Damien Miller · Accepted solution]

A TAC case to migrate your licensing can be done before or after the upgrade. You are entitled to the licensing you purchased, so they can help you convert what you had before. It helps if you have the Cisco sales order number(s) that your purchased the licensing on. If you do not have the sales order numbers then the easiest path is to contact your Cisco reseller that it was purchased through. But you do need to open a licensing case either way. 

[Nadia Bbz]

hello @Damien Miller ;

Thank so much for your help , i have support cisco TAC , before doing the upgrade, i opened case , unfortunately the support doesn't tell me that i need to convert the license, so could cisco TAC help me to recover my license or migrate it ?