NAC AD SSO Error : Could not start the SSO service.

[Riyasat Ali]

Error : Could not start the SSO service. Please check the configuration

Hi,

I am getting the above error when enabling the"Agent-Based Windows Single Sign-On with Active Directory (Kerberos0".

I  already twice did the KTpass.Timing is perfect bet CAS and AD.Please  look into this CAS LOG file and advice me the next step to solve this  issue.

.

I can ping AD from Clean Access Lite Manager  but not from CAS  and I do not see any place to put static route ?

we have 2003 AD Server and ktpass version is 5.2.3790.1830

attached are the files.

[Jatin Katyal]

Can you share the version of ktpass.exe that you are using on the domain controller and the screen shot of AD SSO configuration.

Did you attach the CAS logs?

Jatin Katyal


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[Riyasat Ali]

thanks for the reply jatin

I attached the ktpass file which i am using however i am offiline now so not able to take screen shots as i remember ktpass command run successfully .

I will go to fix it tomorrow , any further suggestion meanwhile ?