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NAC Agent cannot "see" virus defs (Symantec Endpoint version 12) (PIC included)

mgloomis123
Beginner
Beginner

Can anyone help?  This prevents the PC from passing posture assement and places it in a "temporary role".  I know how to disable the scan, but we would like it to work correctly.

Same results on several PCs, Windows Xp SP2 or SP3, Windows 7 (32 or 64-bit).  See screenshot.

nacagentsymantec12.JPG

Thanks,

-=Mike G.

--------------------------------------------------------------------------------------------

Michael A. Gloomis
Sr. Infrastructure Engineer
NAITS - DENSO International America
Desk: (248) 372-8158
Fax: (248) 213-2469

3 REPLIES 3

Federico Lovison
Cisco Employee
Cisco Employee

Hi Michael,

what is the exact version of the NAC Agent and compliance module?

Thanks,

Federic

Hey Federic... thanks for messaging.

We are running the 4.7.4.2 NAC Agent, however I cannot find any info on the "compliance module".  ???

-=Mike G.

I have tried a "Clean Update" from the update page and everything seems to go through as it should.

-=Mike G.

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