NAC Agent Problem

[arifsbaqi9]

Hi,

recently i am facing a probelm with NAC agent , it does not check for the updates when the user is login , there is a massege come ( please check the attchments ) .

please help me !!!

[Tarik Admani]

Arif,

Are you running nac agent version 4.8.1.5 and is this device mac address whitelisted in the filters list?

Thanks,

Tarik

[arifsbaqi9]

Hi,

I am useing NAC agent version 4.7.4.2 , yes it is listed in filters list , when i remove it , it's work .

but how to upgarad it to 4.8.1.5 .

[Tarik Admani]

What version is your clean access deployment? Also with the client in the filtered list which device filter type are you enforcing on this client?

Thanks,

Tarik

[arifsbaqi9]

the clean access version 4.7.2.507 & the NAC is checking the AV definition & WSUS windows update .

[arifsbaqi9]

Recently , when the user is loging off & loging on , the NAC agent proceed for checking again & again , this problem is

strain the user of every time his faceing this check & time waste . 

what i know the NAC is proceed for check if the user is rebooting the machine , but for login & logoff !!!!!!!!.

there is any solution to prevent this issue .

[arifsbaqi9]

Also , some of computers the NAC agent comes frequently the user cannot login to the network , it is searching without stop .