nac remediation failed

[joachim_chan]

Hi All,

Anyone encountered this issue. Recently upgraded to 4.9. Using L2 OOB wireless. Symantec endpoint protection ver 11, virus definition is out of date, when user clicked repair, takes a long time to remediate and then gave a failed error. "The remediation you are attempting had a failure. If the problem persist contact the system admin"

Traffic control is allowing update in temporary role, and there's no blocking from quarantine vlan to symantec server. Also we notice that the definition gets updated after a while.

Thanks.

Regards

Joachim

[Daniel Stefani]

Hi Joachim,

In my enviroment, we have workstations with SEP ver 11 too and i would like to know  where your users are searching for updates during the remediation process.

We have Symantec Endpoint Protection Manager acting as antivirus server  and when the NAC Agent calls the Symantec LiveUpdate to perform the repair, users will get updates on the Internet and not on

Antivirus Server.

Could you give me more information about your environment?

regards,

Daniel Stefani

[joachim_chan]

Hi Daniel,

thanks for your reply, user enviroment is via SEP server first before internet.

Are you hitting the same problem? Anyway raise tac, tac raised bug id CSCty20271

Regards

Joachim