NAC Windows Client 4.9.3.5 issues with windows 8

[terryhermitage-capita]

Hi, We are using NAC Client 4.9.3.5 and have had no major issues until the Client wanted to test with a Windows 8 Tablet, same issue also occurs on Windows 8 test Laptops.

The NAC client pops up with the message that the version of Software is not supported.

Is there a known workaround for this?

It's currently out of scope for the NAC rollout Project but will cause issues when the client does move to Windows 8.

Any help will be very much appreciated.

Thanks,

Terry

[Charlie Moreton]

Terry,

Please ensure that you are using Internet Explorer in Desktop Mode and not the default Metro Mode for Tablets.

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Note In  Windows 8 Operating System, the Internet Explorer has two modes,  Desktop and Metro. In the Metro mode, the ActiveX plugins are  restricted. You cannot download NAC Agent in the Metro mode. You must  switch to Desktop mode and then launch Internet Explorer to download NAC  Agent.

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This note is found in the "Cisco NAC Appliance - Clean Access Manager Configuration Guide, Release 4.9(3)" found here:

http://www.cisco.com/en/US/docs/security/nac/appliance/configuration_guide/49x/cam/m_webagt.html#wp1473153

[terryhermitage-capita]

Charles,

Thank you for your reply, The NAC Agent is already on the tablet in question we had to install manually due to user rights issues.

The Blue Screen pops up as it should after the user connects via VPN but then displays the error message that the version of Software is not supported.

I will get the user to report back with the exact error message and post again.

Many Thanks

Terry

[terryhermitage-capita]

Screenshot of error below.