Native browser closes on Android version 7.1.1 and above during BYOD onboarding

[ryan.chen]

Hi ISE Experts

I was wondering if anyone else has experienced the following issue. During the onboarding process for Android running on version 7.1.1 and above, when the user clicks on the link to download the Supplicant Wizard, the browser closes and the flow stops. However when running on Android version 5.0 , the BYOD process is flawless i.e. when clicking on the Supplicant Wizard link, the native browser loads the play store web page.

Thanks

Regards

Ryan

[hslai]

In my experience, the client session on WLC gets reset when the Android client unable to access the Play store.