No more access in CLI mode with the admin account on the ISE

[jds5]

Hello,

The admin password in CLI does not work.

To try to fix this problem, we used the following procedure:

(Perform Password Recovery for ISE Command Line Interface (CLI) - Cisco)

Unfortunately, we can't type option number 1 (see attachment).

The keyboard key is not showing.

In fact, it's a VM

Otherwise, one is in used version is 3.1.0.518

Best Regards,

[marce1000]

           - Try another keyboard ,

 M.

[ahollifield]

What hypervisor?  

[jds5]

Hello,

We tested with several keyboards, the result is the same.

For information, the VM is hard HyperV

BR,

[ahollifield]

What version of ISE? Use a gen-1 HyperV VM instead of gen-2

[rezaalikhani]

I encountered a similar problem with ISE 3.1 with patch 5 several days ago. Finally I managed to resolved the issue by restarting the ISE VM from ESXi and when ISE came up, everything worked as normal.

[jds5]

Hello Guys,

My related question:

Is ISE compatible with HyperV?

The ISOs I found only work with ESX

Otherwise, the ISE version is 3.1.0.518

BR,

[marce1000]

  At least from 3.0 (and presumed earlier) ISE can run under hyperv :
                      https://www.cisco.com/c/en/us/td/docs/security/ise/3-0/install_guide/b_ise_InstallationGuide30/b_ise_InstallationGuide30_chapter_2.html#hypervrequirements

 M.

[jds5]

Thank you for this confirmation.

Do you think this display issue is related to the following bug CSCwb97579?

Br,

[jds5]

Hello,

The ISE server was stopped and then restarted. Unfortunately, this problem is still present.
Do you have any idea of the origin of this problem?

BR,

[ahollifield]

I'm possible to tell from this information.  A TAC case should be your next step.