Primary ACS v5.4 Server Started Bootlooping, Cannot Promote Secondary Server

[Daniel Brown]

Our primary ACS VM appliance has begun bootlooping with no real explanation available from our logs or TAC exploration. Luckily we have a secondary server picking up authorizations right now. However, I cannot promote this secondary server to primary. I've followed this guide -

http://www.cisco.com/en/US/docs/net_mgmt/cisco_secure_access_control_system/5.3/installation/guide/csacs_upg.html#wp1199380 but it specifies that the process must be completed on the primary server (which is down). Any idea how we can get around this? I would like to promote my server to primary and then build a new one.

Thanks in advance.

[Jatin Katyal]

Have you tried de-registering the secondary process, that would also make it standalone box. This process would restart the ACS services unlike promote to primary.

~BR
Jatin Katyal

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