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Problem with portal guest Cisco ISE 3.1.0.518

Cghassan
Beginner
Beginner

Hi,

We just installed Cisco ISE 3.1.0.518


Version 3.1.0.518

Installed patches 6 and 7

Product Identifier (PID) SNS-3615-K9

Version Identifier (VID) V0

ADE-OS Version 3.1.0.010


Access to the guest portal (wired and Wireless )is done with a username and password and we create them on ISE user group.

When an external guest client tries to access the guest portal. The portal asks the guest user to install the latest version of Java.

I installed Java but the problem persists.

Is it normal behavior? Do I need to have java? It is not feasible for all external users to have the JAVA version to access an invited portal.

This happens Windows 10 environments with the latest versions of Edeg, Mozilla and Chrome.

Can somebody help me?

thank you

1 Accepted Solution

Accepted Solutions

ammahend
VIP
VIP

since you have already tried uncheck “require guest device compliance”.

see if this helps

https://community.cisco.com/t5/network-access-control/guest-device-compliance-settings-missing/td-p/3472459

seem to have worked on older version. 

-hope this helps-

View solution in original post

2 Replies 2

ammahend
VIP
VIP

since you have already tried uncheck “require guest device compliance”.

see if this helps

https://community.cisco.com/t5/network-access-control/guest-device-compliance-settings-missing/td-p/3472459

seem to have worked on older version. 

-hope this helps-

Thanks a lot .

It works fine when i uncheck the Vlan dhcp release Page settings.

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