07-02-2014 12:28 PM - edited 03-10-2019 09:50 PM
I have just been patching out ACS 1121 on Ver 5.3 in preparation for upgrading to 5.5 however having successfully patched the secondary server I tried to promote this to the Primary and this seemed to fail with no error message.
A reboot of the Secondary now has it asking for it's license file using the PAK supplied with the product. Is this normal ? and can I recover this as I don't have the PAK supplied.
Many thanks.
07-03-2014 12:25 PM
Just reboot the device, the license prompt should go away.
This case is rare, but it happens.
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Regards,
Ed
07-04-2014 06:04 AM
Thanks Ed but I have tried that a number of times with no luck.
I have managed to find the PAK codes but to add to the issue the reseller who did the original Install registered the license with their account. I have managed to get hold of them and they have given me access to the licenses but they tell me it will take up to 48 hours before I can see them in my companies Cisco account.
Thanks,
Neil.
07-04-2014 06:13 AM
Call into Cisco and ask for Licensing team, Give them the PAKs and they should be able to re-host the licenses to you.
Regards
Ed
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