Sponsor Portal ISE - Manage tab

[ziqex]

Hi,

We've come across weird issue with sponsor portal in ISE.

Once you login, you can create users but once created they are not showing in manage tab.

Manage tab shows 0 users. If you want to view it, that shows "Invalid input."

ISE Version:

3.1.0.518

Patch Information:

1,3,5,6

Sponsor groups are configured in the following way:

Sponsor can manage - all guest accounts

It used to work fine but stopped working recently. Specific date unknown.

I've looked through the bugs but cannot find anything related.

Thank you.

[Arne Bier]

Hi @ziqex 

I have never seen this, but it doesn't look healthy. Have you tried the usual tricks of clearing your browser cache and restarting the browser?

On the Primary Admin Node, I would stop services, and reload. The PAN controls the database for the Sponsor Portal. Perhaps a reboot is needed.

If that fixes it, that's great, but perhaps it's a bug that could occur again.

[ziqex · Accepted solution]

Issue impacted all portal users in various browsers. Sponsor Group settings had to be re-enter again and saved.

Looks to be a bug. It happens each time you restart any node. 

[i.sboras@athexgroup.gr]

Hello,

We have the same issue. ISE version 3.2.0.401/ We re-entered the Sponsor Group Settings but the accounts do not appear. Any ideas?