Unable to delete External Airwatch MDM Server

[jake.litwin]

Running into an issue where I'm unable to disable the MDM Server and delete it from ISE. I understand that this was a bug discovered some time ago and the work around was to re-authenticate to the API. The problem is we terminated our agreement with Airwatch quite some time ago so now I'm stuck not being able to authenticate so that I can disable and delete it. Getting the typical MDM Server API error Connection Failed: 401:Unauthorized: the MDM server is not reachable Any suggestions?

[howon · Accepted solution]

Not sure if it related but there is defect around disabling MDM. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp56265/?rfs=iqvred which is addressed with 2.6p3. Suggest reaching out to the TAC in case running different version or this does not fix the issue.