Unable to login using new user "there are currently no login servers available to service the logon request"

[lsanchez]

Hello everyone,

We're using Cisco ISE 2.3

I cannot login when im using new user ce3-iseu.But im able to login using our old user it-iseu and ce-iseu, We're getting an error "there are currently no login servers available to service the logon request". What are the possible problem and resolution?

Thank you in advance.

[Mohammed al Baqari]

try to get the output of show application status ise from cli and check if
any service is having problem. Also, check if you have expired certificates

[walwar]

Have you checked your logs? What does it say?

[Jason Kunst · Accepted solution]

What Identity store does this user live in? Perhaps user connectivity to your AD is down?

Please work through the TAC troubleshooting