unable to use ACS 5.3 gui even after reset-management-interface command

[stuart hutchinson]

Hi,

I am unable to use the GUI on our ACS 5.3.40 VM. I have already tried the reset-management-interface command twice and stopped and started the application and performed a reload. I've also cleared my Internet Explorer browser cookies / data etc.

The  ACS application services are still running according to  the CLI status.

The reset-management-interface command said it was successful both times.

We have a working DR which the GUI-less PR one replicates too, but of course I am trying to avoid any rebuilds and of the role swapping.

What else can I try?

FYI The fault occurred when I decided to replace a local certificate on the PR. I wanted to issue a certicate with a shorter expiration time (2017) than the existing one (2018). When I generated one , in the CN= field I put CN=fqdn of the ACS. This was accepted and the browser said it would restart.

It would be great if someone could advise, I can work on it over the weekend as it's possible peolple will be asking to inspect the certificate dates on Monday 10th March.

Many Thanks.

Stuart.

[stuart hutchinson]

Hi, here is some extra information from acsRuntime.log I have errors like :

When I manually created a certificate

ERROR PKILogic::onGenerateSelfSignedCertificateEx2Request:Generation failed ; error=Invalid certificate subject DN length,PKILogic.cpp:378Eap, 07/03/2014 18:05:165,WARN ,3010931616,NIL-CONTEXT,configureCTL = Failed to initializeCTL,EapConfigObjectBase.cpp:335

When I ran the reset certificate CLI command

ERROR, 3056110496,NIL-CONTEXT,DeviceAttrFactory::createAttrValue with marker = " .DeviceAttrFactory.cpp:29 Shellprofile, 07/03/2014

When I attempt to use the GUI.... ERROR,2954697632,onException - reason activemq::to::SocketInputStream::read - The connection is broken; state connected; stack trace: activemq::io::SocketInputStream::read - The connection is broken

Will a restore help?