Hi,   We have a problem, our secondary ACS 5.3.0.40 B.839 system is unable to ping anything including it's own gateway.   The error when issuing a ping to the gateway from the CLI is  "Error invoking ping for the provided host" I've tried restarting the ACS processes and rebooting the virtual machine. This hasn't resolved the problem. Also this system's GUI is not available  (although all all processes are running). Replication between the primary ACS and the secondary isn't successful either.   What can be done? Should I do a shutdown and no shutdown on GigabitEthernet 0 ? If I do this from the console connection from the Virtual Machine will I Iose my connection to the VM permanently when I run shutdown command and not be able to re-enable the interface? We don't have an alternative interface set up.           ... View more

Hi,   I need to reset the CLI password on our Cisco ACS appliance 3415 not seeing install disc from an EXTERNAL dvd drive so I can use the install disc boot options to reset the CLI admin password. I've managed to press F2 and use the over ride boot priority from RAID to the name of our external dvd drive, but it just continues to boot as usual , displaying the ADE-OS option (no install disc option). We've tried making an image of the 5.5 iso (from the Cisco website) using ImgBurner, and ISO Recorder - the files and folders are visible on the disc - is that correct? I've also tried copying the entire .iso file to a disc and burnt it using the build in Windows one on my laptop.   Is using an external dvd drive an option on the 3415?  ... View more

Hi,   We can get our LMS3.1 system to backup. We have a script in /opt/CSCOpx/script which just creates empty folders 0 and 1   (The backup doesn't run ).   On another system we have the same backup.sh script in the folder and that creates a backup.log     Any ideas what is wrong / might be different on the server missing the backup.log?   Thanks very much. ... View more

Hi,   We are running Prime DCNM 6.2(5a). I've noticed that under Admin > General > Switch Groups , individual FEX modules are listed as individual switches automatically. Is this correct? We expected the general switch name to show only. Is it safe to delete the FEX's from this Switch Group view, or will that remove them from the DCNM database?   Thanks in advance. Stuart.     ... View more

Hi,   I have an authentication problem with load balancers and ACS 4.2 (1) build 15 patch 4. The load balancers don't register as a fail or pass on the ACS. I've made an account called aceadmin, and it has unrestricted level 15 commands and it's own shell custom attributes of shell:Admin*Admin default-domain . I've also tried replacing this with shell:Cnt1=admin default-domain   The user group that aceadmin is in has shell customer attributes of cisco-av-pair=shell:roles="network-admin" and shell:Admin*Admin default-domain Is there anything else we can try regarding the set up on the ACS?   Thanks.         ... View more

Hi,   I am having problem viewing the contents of our patch repository on an sftp server. I will need to install a cumulative patch from the remote sftp repository at some point.   I patched using the same sftp repository folder back in June and had to recreate the repository and run the command I've recreated a repository called patch using the command line and also ran:    Acs/admin# crypto host_key add host  ip_address_of_sftpserver   I see the correct response similar to this from the Cisco 5.5  CLI pdf host key fingerprint added # Host acs found: line 1 type RSA 2048 dd:df:e9:2f:4b:6f:cb:95:4e:47:0f:3a:a4:36:43:98 10.77.241.75 (RSA)   In June this solved my problem and I could read  / install patch files. But, this time the command is not resolving the problem, I still get      % error reading directory on remote server Running Acs/admin#show crypto host_keys     shows me that I have a key e.g 2048 dd:df:e9:2f:4b:6f:cb:95:4e:47:0f:3a:a4:36:43:98 10.77.241.75 (RSA)   Is there another command to try or is it possible the password for our sftp user account has timed out/ ACS box has been denied access to the sftp folder?     ... View more

Hi,   We are being advised that Java will be upgraded to the latest version on our virtual machines for security reasons. What is the latest level of Java supported by Cisco ACS 5.5.0.46 build id B723 ? A general web search / 5.5 release notes pdf is not bring up anything relevant.   What will be the potential impact of using a later Java version than the current one which does work with ACS ?   Thanks very much,   Stuart. ... View more