Cisco PI 1.3 cannot access to the WebUI with root user

[ychusseau]

Hello,

We work on PI 1.3. I've to make a reinit of the database.

Since this action, the root user cannot access to the webUI.

I do the command to reset root password but the user doesn't exist.

ncs password root password "password"
CompilerOracle: exclude org/snmp4j/Snmp.send

Loading USER - root
EXECUTION FAILED. Details:
                Cannot find user: root

Thanks

Best regards

[AFROJ AHMAD]

this seems to be a BUG

CSCud03122    PI 1.2 Root account deleted after upgrade

You can contact TAC for more details and workaround of the BUG

Did you upgarded from WCS to NCS > PI ?

If you are not concerned about the database then you can try the below steps :

1. ncs stop

2. ncs db reinitdb

3. ncs start

4. ncs password root password <newPasswd>

Thanks-

Afroz

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