Cisco PI 3.9 not able to distribute an IOS Image to 3560.

[dannyh]

Hello, I am in the middle of performing a network-wide IOS Image Distribution and Activation. I was able to distribute the images to the devices on the most part. There are however two (out of three) 3560s on our network that is failing to receive the Distribution of the IOS Images. I've checked everywhere online including this forum but everyone has a slight variation from what I am experiencing. This is the message that I get when the distribution process fails:

"The image does not exists on the device continue Distribution Process Flash Validation successfully completed.Checking if HTTP server is enabled on the device...Http Server is enabled. Going to disable it...HTTP Server Disabled successfully. Loading Image File to Device : Image copied using Protocol : SCP. Enabling HTTP server on the device.Enabled HTTP Server in device. .Destination file name on storage location and the source file name are different.."

I've tried the "fixes" that people posted such as removing the devices from the PI and adding them back, verifying credentials (only one of the failed switches was verified, but still will not take the IOS Image), reconfiguring credentials, reconfiguring ip scp server enable, but nothing seems to work. Is anyone else experiencing the same issue?

[marce1000]

  - Checkout : https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/prime/infrastructure/3-9/supported/devices/PI39-Supported-Device-List.xlsx

  Lookup the 3560  , look at software column, make sure that the device is compliant.

 M.

[dannyh]

Cisco Catalyst 3560CX-8XPD-S Switch

All Versions

IOS

Y

That's the exact switch that is not taking the IOS Image Distribution. It's missing 'Image Import from Device', 'Image Distribution via Local File', 'Image Distribution via Software Image Management server', 'TFTP Fallback', 'ISSU', and 'Activation without Distribution flow'. Might be an obvious answer and a dumb question, but since this specific switch is missing these portions on the chart, I am assuming that it is NOT compatible?
Weird thing is there is another switch (same model WS-C3560CX-8XPD-S) where the remote distribution and activation has worked.

[Georg Pauwen]

Hello,

tough one, as you apparently have already tried about everything. Prime in your case uses SCP, I think it can also use FTP/TFTP/SFTP, as long as the devices support that. You could try using one of these different protocols.

[Leo Laohoo]

Exactly how many switches are are planned to distribute this to?

[dannyh]

We had 3 on the network. One of them took the distribution. We got two 3560cx that needs to be updated.

[Leo Laohoo]

I would be avoiding using PI or DNAC to perform software upgrade. 

Manually doing it is safer and more reliable:  archive download-sw tftp://<TFTP_IP_ADDRESS>/filename.tar

[dannyh]

Well the PI was in place before I got here. And supervisor wants to use it for the features that it has. I'm trying to figure this thing out to as I go.
That's the solution I came up with and suggested to him for these last two switches. All the other switches on the network were distributed and activated. Just these last two are giving me the trouble.