Cisco Prime LMS 4.2 DFM Devices Missing

[michael.taylor]

Hi Everybody

Having manually added a device into the DCR and confirmed that it's in a managed state I cannot get added into DFM.  Within Device Centre, it's collector status against "Data Collection", "Inventory", and "Fault Discovery" are all Success.

My Device Allocation Policy (Inventory > Device Administration: Device Allocation Policy) is currently set to Manage All Devices.

Running "geti Router" from within dmctl -s DFM returns all but the device in question.

I have manually deleted and readded and have also restarted service CRMDmgtd.

Many Thanks in anticipation.

[AFROJ AHMAD]

Hi,

can you try to remove it from DB as below ::

NMSROOT/Objects/smarts/bin/dmctl -s DFM invoke <Class>::<Instance>  remove

Class => Switch or Router,
Instance => Device IP or Name.

dmctl> invoke Switch::X.X.X.X remove

then add the device back in LMS and see if it makes any difference.

Also try to increase the SNMP timeout and retry for DFM:

Admin > Network > Timeout and RetrySettings> FaultManagement SNMP Timeouts and Retries

Thanks-

Afroz

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[nidhal kallaroth]

Hi Afroj,

Can you tell more about removing the device from DB using the command you mentioned.  i tried it and its not working.

I can see the device in the inventory module but not in the fault history module.

Thanks in advance.