ciscoworks -- Intrenal error in communication channel

[secureIT]

Hi Netpro Team,

I am getting an error "Intrenal error in communication channel" while editing or adding/deleting snmp credentials

in common services...(LMS-3.x);

We tried restarting the ciscoworks services, but still getting the same problem.

Please help to resolve this problem

--

[AFROJ AHMAD]

Hi,

download the Patch for this bug from cisco.com and apply it that should fix the issue.

CSCtd07131    DCR operations fail with communication error

Thanks

Afroj

[Vignesh Mani]

Hi

can u pls help me out how to do so

[secureIT]

Thanks for sharing the info Afroj..

Could a reinstall of LMS will help in resolving this problem ?? please revert...

regards

-Rajesh

[AFROJ AHMAD]

Hi Rajesh,

If you are just facing the problem that you have mentioned in the Thread there is no point to Re-installed the LMS.

However if you are facing some other isssues as well then you can Re-installed it.

I hope Re-installed will fix the issue.

Thanks

Afroj

[secureIT]

Hi Afroj,

I am facing only this issue in my lms server..secondly installing LMS4.0 is cost involved or how is it ?? in that case a

simple reinstall will resolve this error is it ?? i know LMS 4.0 the complete Gui and all the tabs are different.

pls revert...

regards

--Rajesh

[AFROJ AHMAD]

Yes, Re-installed should take care of the issue..

However here the links for Patch (CS 3.3  and CS 3.2..apply which ever is applicable)

http://www.cisco.com/cisco/software/cart.html?imageGuId=9EE33249152B32176193349929E47597B46DC3C5&i=rs

http://www.cisco.com/cisco/software/cart.html?imageGuId=0C4F05EB3894563EC7BEC44C3E7D494AC34E9B88&i=rs

Thanks

Afroj