Ciscoworks LMS-Inventory is not happening for cisco controller

[Prasan Venky]

Hi all,

I added this wlc in lms   and tried to collect inventory. But it is failing after taking long hours.

(LMS Version 3.2.1,WLC 4404 -Version 7.0.116)

(SNMP walk is successful & using SNMP V2c)

I hope the specific package is available in LMS as i could find the WLC 4404 in Device update->Sys Obj ID -> <id of 4404 WLC>

Any bug could be the reson for this...?

Any suggestion really appreciated.

Thank you in advance ..

[Prasan Venky]

Any help here

[Vinod Arya]

I think It should work as it is supported. If not, there could be various reasons.

> You should enabled debug for ICServer from RME > Admin > logging > ICServer and share NMSROOT/log/IC_Server.log. Before running job, remove content from IC_Server.log to have only this job data.

> Also the screenshot of the error you see when you run Inventory.

> Do a snmpwalk on your device for sysObjectID and share the result.

> Goto CS > Sotware center > device updates > click on RME device package count in front of it > search for sysobject ID and filter with 1.3.6.1.4.1.14179.1.1.4.3, share screenshot.

> Check updates from software centre if there is any package updated for WLC's.

-Thanks

[Prasan Venky]

Thank you very much for your reply. I will share all required data today.

>Goto CS > Sotware center > device updates > click on RME device package count in front of it > search for sysobject ID and filter with 1.3.6.1.4.1.14179.1.1.4.3, share screenshot

I tried this option and found the result as 'Cisco controller 4400 series'.

Rest Of the options i will try and let you know.

Thank you again.

KVS

[Vinod Arya]

If the that brings the result as 4400 contorller. It shows the device package is already available. Waiting for the other details.

-Thanks

[Prasan Venky]

Dear Vinod,

Step 1)

There are three IC_server logs file are there. Which one i should make empty...? if i can remove all, will it create any impact..?

IC_Server 1218KB

IC_Server 6183 KB

ICServerUI

And also i am not finding the exact path in GUI for "'RME > Admin > logging > ICServer" to enable debug.

Please guide..

'

Step 2)Attached Screen shot is for your reference.

Step 3) Attached SNMP Logs

Step 4) I could not do this due to error like below

[ Fri May 31 17:14:24 IST 2013 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found

[ Fri May 31 17:14:24 IST 2013 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com.

Thanks for your time.

KVS

[Prasan Venky]

Hi Vinod,

Any help here ...

KVS