Ciscoworks User Tracking does not show any End Hosts

[puk]

Hello,

major acquisition stopped to work so we did CM database reinit. Now the acquisition runs but does not collect any data. Devices are discovered and available. Any idea, please?

[p.tavan]

Hello,

You must launch a new User Tracking Acquisition action.

Best regards,

Patrice Tavan

[puk]

Acquisition is scheduled for four times a day. It is not the problem. Thanks anyway.

[md_khanafi]

Hi,

Perhaps you may found help here:

Common Questions About CWSI/Campus Manager Network Topology Map Discovery

http://www.cisco.com/en/US/products/sw/cscowork/ps563/products_qanda_item091

86a008009494a.shtml

[David Stanford]

What command did you run to do a reinit of the CM database?

What are you seeing in the ani.log and ut.log? Which version of CM are you running?

[puk]

First I did "D:\PROGRA~1\CSCOpx\bin\perl D:\PROGRA~1\CSCOpx\campus\bin\reinitdb.pl -ut" and then "D:\PROGRA~1\CSCOpx\bin\perl D:\PROGRA~1\CSCOpx\campus\bin\reinitdb.pl".

I have to request ani.log file but in ut.log file I can not see any interesting information.

CM is version 4.0.4.

[David Stanford]

reinitdb.pl -ut is fine, but it might be better to run reinitdb.pl -restore instead of just reinitdb.pl.

How many seed devices do you have added to CM? Any IP address filters?