My Hardware is:
Dell Server PER210II
CPU Inetl Xeon 3.30 GHz
RAM 4GB 8GB Paging File
OS Windows 2008 R2 Standard.
All windows update patches has been installed.
Hard Disk has 2 partition
C: for OS and
D: dedicated for CiscoWorks
I've Installed CiscoWorks LMS 4.0 (via patch for Win2008 R2 servers downloaded from http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/install/guide/instl.html#wp1616849 I found it googling untill I found this http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/install/guide/instl.html)
After that I've updated CiscoWorks LMS to 4.0.1.
*****ISSUE 1 ***********
When I open with browser the login page (with IE9 or Firefox8 the result is the same) it opens a box with this error:
"You are using an unsupported version."
well.. an unsopported version OF WHAT??? Browser? Java? OS? LMS? Anyway I can go on with login and everything seems to fine.
I suppose is related to browser version but can anyone confirm it is not a blocking issue ?
****ISSUE 2 ********
The real issue is when I want to manage devices and I go to
Inventory > Device Administration > Add / Import / Manage Devices
And all i got in the display is:
Error
Error in communicating with DCR Server.
DCR Server may be down. Please start the DCR Server and then refresh the page.
and if I go to
Admin > Dashboards > System
In the Box "Critical Message Window" I read this:
Ciscoworks Drive Utilization
D:/CSCWORKS 7%
DCR Server is down or inaccessible
Processes IPMProcess, UPMProcess are down
But if I enter in the Process Management page , in the list of processes I read:
DCRServer Running normally
********************************************
Now, I read a lot of posts in this forum with same error and tried to follow steps suggested there but with no solution for me.
I've already check DHCP issue and I have both interfaces statically configured and server rebooted...no way ...same error.
I've already disabled Windows Firewall. I've setup file hosts to resolve localhost and server name as 127.0.0.1.
PLS tell me what log files are necessary for you to give me some help.
TNX in advance
Emiliano Luca
