How to add non ssh supporting devices in QPM 4.1

[amitsharma23]

I have installed QPM 4.1 and have discovered the devices through DCR. But only those devices are getting added in QPM which are configured with SSHv2 and the devices which are not ssh capable, are not getting added in QPM. i.e. it shows as ssh/telnet error. There is no firewall inside the network.

Have anyone faced this kind of issue ? and what is the solution for adding non capable ssh devices in QPM?

Thanks,

Amit

[Michel Hegeraat]

I don't have a working QPM anymore but I recall there is a Access Configuration Area where you can set what protocol it should use.

Check if it is set to SSH. If so revert it to auto-select.

Also RDP to the server and try a telnet from the server yourself.

Also check if the prompt on the device has not been modified.

Cheers,

Michel