LMS 4.1 SystemPsirtJob failing

[katerina.dardoufa]

Hello community,

we are running LMS4.1 on a Windows Server and the SystemPsirtJob keeps failing. I have checked to see if there is connectivity to the Cisco site, by downloading device packages and that seems to be working fine.

How can I troubleshoot the above issue?

Thank you in advance,

Katerina

[AFROJ AHMAD · Accepted solution]

Hi Katerina,

there could be any reason of the failure  like blocked http, https and ftp for cco.cisco.com.

Can you try to generate the reports locally instaead of cisco.com , check the below link with detailed steps:

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/user/guide/admin/collection.html#wp1168106

hope it will help

Thanks-
Afroz
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[katerina.dardoufa]

Thanks for your reply!

I was able to generate the reports locally. Now I just need to troubleshoot to see why I can't get the LMS server to download them.

Thank you so much!