[LMS 4.2.5] Config fetch error: CM0056

[Massimiliano Moresi]

Hi Team,

I recently installed LMS 4.2.5 on an ESXi  Windows Server 2008 R2 standard.
 

I have a strange issue with configuration archive. 

For some devices i have the following error:

CM0056 Config fetch failed for  **** Cause: CM0204 Could not create DeviceContext for 105 Cause:  Action: Check if required device packages are available. Action: Check if protocol is supported by device and required device package is installed.

I Upgrade all device package automatically, because I can't find device packages for LMS 4.2.5 under the download section "LMS Inventory Config And Image Management Device Package Updates ".

I have  some  WS-C3750E-24TD with IOS 12.2(53)SE1, and this error occurs only on one device.

Could be this related to something else than the device package?

Thanks for your support.

Kind Regards,

Massimiliano

[AFROJ AHMAD]

Hi ,

Share the SNMPwalk on this OID "1.3.6.1.2.1.1.2"  for that device.

you are using SNMP v2 or SNMPv3 ?

Thanks-

Afroz

[Massimiliano Moresi]

Walking 1.3.6.1.2.1.1.2 (sysObjectID) on *******************

Object ID

Value

sysObjectID.0

1.3.6.1.4.1.9.1.516

Walk completed.

1 objects successfully retrieved.

[AFROJ AHMAD]

Hi ,

-Go to "Admin > System > Debug Settings > Config and Image Management Debugging
settings".
                -Choose "ArchiveMgmt" in the "Application" field.
                -Select debug for Archive Service and  Archive Client.

-Go to "Configuration > Configuration Archive > Synchronization" and run an
immediate job.

-Go to "Admin > System > Debug Settings > Config and Image Management Debugging
settings" again and click on "Reset".

                   -Collect the following files and send them to me :
a. NMSROOT\CSCOpx\log\dcmaservice.log
b. NMSROOT\CSCOpx\log\dcmeclient.log
c. NMSROOT\CSCOpx\files\rme\jobs\ArchiveMgmt\<JobID>  (zip the folder and send it to
me)

Thanks-

Afroz

[Massimiliano Moresi]

Hi afrahmad,

Thanks for your support.

In the attachment the files requeated.

Massi

[AFROJ AHMAD]

Is the job status say's" partial successful"   ? because , I see the below messages

CM0060 PRIMARY STARTUP Config fetch SUCCESS for 10.0.11.253, version number 1 archived.

10.0.11.253  > is the device ip correct ?

Thanks-

[Massimiliano Moresi]

Hi afrahmad,

seems to be fine now, at least for the devices i mentioned in the first post.

Yes the device ip 10.0.11.253 is correct.

Is it possible it saw an not updated counter under Configuration > Configuration Archive > Configuration Archival Summary which has been updated when I performed the reset as you suggested?

Thanks

Massi

[AFROJ AHMAD]

sometime LMS takes time to update the portal information..

(may be you need to restart the LMS service ,if you don't see update in sometime)

to see all the configuration achived so far , you can check it here:

Configuration > Configuration Archive > Views > Version Tree

Thanks-

Afroz

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