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LMS License error only with DFM

arun.mathew
Level 1
Level 1

We are getting a license error only with DFM; we already checked the license file and its showing the DFM(2.0) license is for ever. Tried rebooting the server and restarting the DFM service/Mgr daemon.

Anybody has any idea why this is happening?

2 Replies 2

Thomas Masters
Level 1
Level 1

DFM license popup was a pre-LMS3.0 feature used by Cisco to validate "proof of purchase" of earlier product for customers who obtained an upgrade version of the newer software (LMS 2.5/2.6).

If your original purchase was an upgrade from a previous product then you must also run the dfmValidateUpgrade.bat file located in NMSROOT\bin directory , you will need to locate the previous DFM cd and place it in the CDROM drive.

There is also a validateupgrade executable for the RME package which requires similar validation. 

It may be possible you upgraded from a product that did not support DFM, in which case you do not have the CD and as such are not entitled through the upgrade license for that product.

Additionaly, here are steps to reapply your license:

Try this procedure for installing the license file. 

Be sure you have the license files from www.cisco.com/go/license using your PAK number it will generate an email with the files needed.

Open a DOS shell and issue the command:

> \progra~1\CSCOpx\bin\pdterm LicenseServer

validate with

> \progra~1\CSCOpx\bin\pdshow

Go to \progra~1\CSCOpx\etc\license

NOTE: You may want to back these files up before proceeding (copy *.lic to \temp or some other directory)

Delete all *.lic files (NOTE:  QPM/LMS/CUOM***.lic file should not be copied to this directory directly. If it is there, move it to some other directory)

Back to the dos shell and issue the command:

> \progra~1\CSCOpx\bin\pdexec LicenseServer

Update the QPM/LMS/CUOM**.lic file from the GUI from

CS -> Server -> Admin ->  Licensing

(The LMS**.lic should be in some other directory other than

\progra~1\CSCOpx\bin\etc\licenses and must have read permission for casuser)

Close all the browser sessions and open a new browser and launch the CiscoWorks and check for the popup message.

Also notice LMS 2.6 and earlier products are no longer supported by the TAC.

http://www.cisco.com/en/US/partner/prod/collateral/netmgtsw/ps6504/ps6528/ps2425/prod_end-of-life_notice0900aecd80532c07.html

Hi Thomas,

Thanks for your reply.

DFM errors are gone now when we rebooted the server again.

Now we are facing another issue with Campus Manager - Topology service. It says ANI Server cannot be reached. We checked the processes and made sure that the ANI Server is running and even tried restarting it but still the issue is there.

Do you have any idea about that?

Regards,

Arun

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