LMS3.2 - Campus Manager - User Tracking

[tim.davies]

Hi there

Campus Manager User tracking (5.2.0) is not updating the records in the UT database after applying workaround for bug CSCta08882 to 6500 VSS. The 6500 is the only device not updating all other devices are working. I'm using SNMPv3.

Any help would be appriciated.

Cheers

Tim

[Joe Clarke]

Exactly what is the config you added to the 6500? It would be helpful to see the show run from this device along with the NMSROOT/campus/etc/cwsi/portData.xml file.

[tim.davies]

Thanks for your responce.

I have attached the SNMP Config for the affected device this includes the config that I added for the work around, I have also attached "portsdata.xml" as requested.

[Joe Clarke · Accepted solution]

This switch has no access ports. Your view does appear to be interfering with Data Collection. You also didn't use the correct view. Remove the v1default view customizations, then port an SNMP Walk of the entPhysicalTable.

[tim.davies]

Thanks, I have removed the v1default view and everything is now working fine, thanks for your help.

[tim.davies]

Sorry, I spoke too soon, I'm now getting the false alerts assosiated with bug CSCta08882 again, UT is working now though!

I'm sure this is just an issue with my config but i'm getting very confused with how the SNMP views work. Please could you take a look at the SNMP config and point out where i'm going wrong......

---------------------------------------

snmp-server user SNMPUser SNMPAuth v3 auth sha XXXXXX

snmp-server group SNMPAuth v3 auth write ModifiedView access 2

snmp-server view ModifiedView iso included

snmp-server view ModifiedView entPhysicalEntry excluded

snmp-server view ModifiedView entPhysicalEntry.*.1000 included

snmp-server view ModifiedView entPhysicalEntry.*.2000 included

snmp-server group SNMPAuth v3 auth context vlan-2

snmp-server group SNMPAuth v3 auth context vlan-3

snmp-server group SNMPAuth v3 auth context vlan-6

snmp-server group SNMPAuth v3 auth context vlan-302

snmp-server group SNMPAuth v3 auth context vlan-303

snmp-server group SNMPAuth v3 auth context vlan-305

snmp-server group SNMPAuth v3 auth context vlan-306

snmp-server group SNMPAuth v3 auth context vlan-309

snmp-server group SNMPAuth v3 auth context vlan-311

snmp-server group SNMPAuth v3 auth context vlan-313

snmp-server group SNMPAuth v3 auth context vlan-315

snmp-server group SNMPAuth v3 auth context vlan-321

snmp-server group SNMPAuth v3 auth context vlan-325

snmp-server group SNMPAuth v3 auth context vlan-329

snmp-server group SNMPAuth v3 auth context vlan-341

snmp-server group SNMPAuth v3 auth context vlan-371

snmp-server group SNMPAuth v3 auth context vlan-372

snmp-server group SNMPAuth v3 auth context vlan-373

snmp-server group SNMPAuth v3 auth context vlan-375

snmp-server group SNMPAuth v3 auth context vlan-377

snmp-server group SNMPAuth v3 auth context vlan-380

snmp-server group SNMPAuth v3 auth context vlan-381

snmp-server group SNMPAuth v3 auth context vlan-382

snmp-server group SNMPAuth v3 auth context vlan-511

snmp-server system-shutdown

snmp-server enable traps snmp linkdown linkup coldstart warmstart

snmp-server enable traps chassis

snmp-server enable traps module

snmp-server enable traps transceiver all

snmp-server enable traps ospf state-change

snmp-server enable traps ospf errors

snmp-server enable traps hsrp

snmp-server enable traps bridge newroot topologychange

snmp-server enable traps stpx inconsistency root-inconsistency loop-inconsistency

snmp-server enable traps cpu threshold

snmp-server enable traps vtp

snmp-server enable traps vlancreate

snmp-server enable traps vlandelete

snmp-server enable traps envmon fan shutdown supply temperature status

snmp-server enable traps port-security

snmp-server enable traps port-security trap-rate 200

snmp-server enable traps vswitch vsl

snmp-server host X.X.X.X SNMPUser

[Joe Clarke]

Your view is most likely incomplete. I need to see the details of the false DFM event along with a walk of the entPhysicalTable to see exactly what view you need.

[tim.davies]

Thanks for your response, please find the attached files you need.

[Joe Clarke]

I only needed to see an SNMP Walk starting from entPhysicalTable. This walk doesn't even include that table.

[tim.davies]

Sorry about that, please find the new SNMP Walk attached.

[Joe Clarke]

It may actually be easier to include the entPhysicalTable, and simply exclude the following OIDs:

entPhysicalEntry.*.4054

entPhysicalEntry.*.40

entPhysicalEntry.*.1013

entPhysicalEntry.*.4038

entPhysicalEntry.*.7001

entPhysicalEntry.*.8007

entPhysicalEntry.*.6001

entPhysicalEntry.*.56

entPhysicalEntry.*.4042

entPhysicalEntry.*.1018

entPhysicalEntry.*.5018

entPhysicalEntry.*.1001

entPhysicalEntry.*.3009

entPhysicalEntry.*.7007

entPhysicalEntry.*.8001

entPhysicalEntry.*.44

entPhysicalEntry.*.4046

entPhysicalEntry.*.2009

entPhysicalEntry.*.6009

entPhysicalEntry.*.5001

entPhysicalEntry.*.9001

entPhysicalEntry.*.3001

entPhysicalEntry.*.5013

entPhysicalEntry.*.1014

entPhysicalEntry.*.52

entPhysicalEntry.*.2001

entPhysicalEntry.*.5014

entPhysicalEntry.*.48

entPhysicalEntry.*.4050

entPhysicalEntry.*.9009

[tim.davies]

Unfortunalty i'm still not having any success with this, the SNMP view doesn't seem to be working correclty. I still get traps for the False Alerts. I have even tried excluding all of "entPhysicalTable" to test and still get the alerts!

Any other ideas would be gratefully received?

[Joe Clarke]

After the view is in place, you need to delete the device from DFM, then re-add it.

[tim.davies]

I tried this, still not working. I must be doing something wrong.. I'm just not sure what.

[Joe Clarke]

Post your current config. Have the false events changed any?