LMS3.2/Portal : refresh button : blank windows

[ebezombes]

Hi,

When customer click on the refresh button on GUI, a blank windows appears.

Which logs file could give me error messages ?

Any ideas ?

Thanks, Elisabeth

[ngoldwat]

Hi,

If the problem resides on the server then the logs to check include:

../CSCOpx/MDC/Apache/logs/error.log

../CSCOpx/MDC/tomcat/logs/sdterr.log & stdout.log

A couple of items to note:

Try the same action from a different client machine and also try using a different browser such as Firefox as it seems to display better error message.

Thanks!