02-18-2010 03:47 AM
Hi there
Our Windows Cisco Works Server ran out of disk space, I freed up some space and rebooted the server. After I restarted the server I now get the following message when trying to use a web browser to connect -
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Eventualy I then just get "page cannot be displayed"
I have tried restarting the services using -
net stop crmdmgtd
net start crmdmgtd
Any help on how to start troubleshooting this would be gratefully recieved.
Cheers
Tim
Solved! Go to Solution.
02-23-2010 06:54 PM
You appear to have found a neat bug. Within the UT servlet code which handles UTU, if an error occurs running the DB query, the serlvet will kill Tomcat. If you open a TAC service request, and have your engineer contact me directly, I will provide you a patch.
02-18-2010 08:13 AM
After increasing the virtual memory and performing another server reboot I can now connect to Cisco Works using a web browser.
Cisco Works seems to function fine until I attempt a search using the "User Tracking Utility" and then the "Tomcat Servlet Engine Service" stops and then I can no longer browse to the server, I get the service temporarily unavailable message again. Cisco Works seems to function fine until I attempt to use the User Tracking Utility and then this causes the Tomcat Servlet Engine service to stop.
Any ideas?
02-18-2010 09:58 AM
Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.
02-19-2010 01:12 AM
02-19-2010 07:44 AM
When were these logs captured? I don't see any problems here. You need to reproduce the problem, then immediately capture the logs before restarting anything.
02-19-2010 07:57 AM
02-19-2010 09:55 AM
Post the output of the pdshow command before and after reproducing this problem.
02-22-2010 03:15 AM
Please find the requested files attached.
Over the weekend the Cisco Works backup also reported the following -
"Backup failed on 2010/02/20 at 20:46:19. REASON: Fatal error: Database engine 'rmengEng' could not be started on database 'rmengdb' in Bulk mode.."
This may be relevant?
02-22-2010 09:10 AM
Check the Windows Event Viewer for errors when the Tomcat service stops. Also, search the file system for hs_err* files.
As for the RME problem, your RME database (or its transaction log) is corrupt. You should start a new thread for that issue.
02-23-2010 01:34 AM
The following event is logged when the TomCat service stops -
"The Java Virtual Machine has exited with a code of 0, the service is being stopped."
There is also the following errror straight after the TomCat service starts up -
" The Apache service named reported the following error: >>> [Mon Feb 22 10:32:20 2010] [warn] The Alias directive in C:/Program Files/CSCOpx/MDC/Apache/conf/cmf-app.conf at line 8 will probably never match because it overlaps an earlier Alias. ."
I have attached hs_errr* files however these are date stamped 2009 so not sure if they are relevant.
02-23-2010 06:54 PM
You appear to have found a neat bug. Within the UT servlet code which handles UTU, if an error occurs running the DB query, the serlvet will kill Tomcat. If you open a TAC service request, and have your engineer contact me directly, I will provide you a patch.
03-01-2010 07:59 AM
In spening a bit more time looking at this I noticed that the ANIServer process wasn't running.
I restored the ANIServer.properties file to a date before the server hard disk ran out of space and this seems to have resolved the issue.
I still need to double check that everything is now working but so far so good.
Thanks for all your help.
03-01-2010 09:26 AM
That could have definitely triggered the bug I found in UTBandServlet. In any event, you should have received the patch, and it would be a good idea to apply it to prevent potential Tomcat crashes in the future.
03-02-2010 05:10 AM
Patch received and applied, thanks once again Joe.
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