no syslog on device center

[pccwmike2009]

Hi all,

I have test for the ws-c2960s-tc-l to unplug the cable, it can see the syslog in device center. however when i test for cisco3945 to unplug the UTP cable. it doen't show any message on device center. I can see the syslog from the log/syslog.log. why cann't it be seem by the device center. anyone had  the problem before and can give me some advice. thanks. the RME , common service, ciscoview already update.

Mike

[Joe Clarke]

What version of RME do you have?  How does this router appear in the RME device selectors?  If you go to RME > Reports > Report Generator, and run the Unexepcted Device syslog report do the messages show up there?

[pccwmike2009]

I am installed the LMS3.2 version and firstly I found that it is not support for the device of the new equipment(cisco3945,cisco2901,ws-c2960s-tc-l.etc)

then I use the common service--->device update to update the RME,ciscoview, and also common service. after that, it can select the new equipment from common service---->device management. then I add the device of cisco 3945 and ws-c2960s-tc-l for test, however, it only have the log for 2960 but not cisco3945 from the device center.

when I generate a 24 hour report for syslog on cisco3945 , there have no any log, but if I generate a for example 12-sep-10 to 12-sep-10 report , it can so the syslog for the past 24 hour.

[Joe Clarke]

I'm not sure I follow.  When you run a 24-hour report, you see no messages for the 3945, but you do see messages for this same 3945 if you uncheck the 24-hour box and specify a date range that covers today?

[pccwmike2009]

Yes, if I specify the range of today , it can see the syslog. but in 24 hours

report, it cannot see anything.

[Joe Clarke]

Post some samples of 3945 syslog messages from the syslog.log.

[pccwmike2009]

syslog.log have been attached

.

more I have caputre the 24 hour report and the syslog message report. you can see 24 hour doesn't have log but syslog message report have the message

Regards

Mike

[Joe Clarke]

The timezone HKT is not know to RME.  Try adding HKT (and the proper UTC offset) in NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/classes/com/cisco/nm/rmeng/fcss/data/TimeZone.lst, then restart SyslogCollector and SyslogAnalyzer.  See if new messages show up properly:

pdterm SyslogCollector SyslogAnalyzer

pdexec SyslogCollector SyslogAnalyzer

[pccwmike2009]

Thanks a lot to Joseph , it is ok now after add the HKT in the file. however, I want to know why the HKT is not install as default setting which need to add later.

Regards

Mike

[Joe Clarke]

Only timezones that could be tested by development were added to the file by default.  However, it is perfectly acceptable to add any timezone you would like to this file.

[pccwmike2009]

why it is not affect to other device??? only 3945 not support?? and also I think HKT is common, so it should be tested and add as default.

Regards

Mike

[Joe Clarke]

I only saw that the timezone was being sent from the 3945.  I didn't see any other devices with the HKT timezone in the message itself.

[pccwmike2009]

I have add the ws-c2960s-tc-l for test before, the ip is 10.62.83.248, it is no HKT is the message, the equipment is show ok, why it is not affect by HKT not set??

Regards,

Mike

[Joe Clarke]

In order to have the timezone appear in syslog messages, you need to configure:

service timestamps log datetime localtime show-timezone