Prime LMS 4.2.4 ICServer process shutdown automatically on daily basis

[Anas Hijjawi]

We are running prime lms 4.2.4, every morning we found that ICServer process is shutdown, once we start it it starts fine, next day again the same.

You know this process is required for the Inventory Collection.

Application is installed on windows, thanks in advance

[AFROJ AHMAD]

Hi Anas,

Kindly share the ICServer.log and IC_Server.log (NMSROOT\CSCOPX\LOG)

Thanks-
Afroz
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[mhuaynate]

Hi friend:

I am reciving in my e-mail event "inventory change" asociated a this service ICService, but is too much, is possible to disable this traps in snmp ? and where is this option?

Thanks

Marco.

I had attached picture.

[AFROJ AHMAD · Accepted solution]

Hi Anas,

In the meantime , you can follow the below steps:

1. Stop the ciscoworks and wait for 5 minutes.
      
2. Increase the ICServer memory heap size from 256 to 512 in 
registry for ICServer process
      
* HKEY_LOCAL_MACHINE->SOFTWARE->Cisco->Resource Manager->Current Version
->Daemons->ICServer
      
The HEAP (ICServer parm -Xmx512m)
      
3.start the daemon manager

Keep the eye on the ICserver process and see if it is still failing...

I have attached the screen shot for your referenec ..

Thanks-
Afroz
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[Anas Hijjawi]

Hi Afroj and thanks for your reply, is this for prime lms 4.2?

[AFROJ AHMAD]

Yes , you can apply this workaround.

But it would be good , if you send me the logs file first then I will check and confirm it accordingly

Thanks-
Afroz
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[Anas Hijjawi]

I will