SCA Reporter stays "please wait, initializing templates..."

[carlos-baez]

Hello I don't know if this is the correct place for this conversation, but here it goes.

I have SCA Reporter Version 3.1.0.11 and SCA BB Console Version: 3.1.0 and in both the Windows -> Preferences -> Reporter -> Templates option never loads the templates so I cannot configure the settings for it to work. At first I thought it was a Java issue, but I see that the software runs with its own java virtual machine. Any Ideas?

The database connection is established but since I cannot configure the SCE IP I cannot run any report.

[carlos-baez]

Here is a screen-shot of the conditions testing of the reporter console.

[blagoy.popov · Accepted solution]

Hi,

Check /etc/hosts file on the CM. You should have there line for the cm hostname. Like This:

.

If you have this and still you have got problems then run 'dbtables.py -a' on the CM and check that you have 'CONF_SE_TZ_OFFSET'. If the CONF_SE_TZ_OFFSET is missing , then you probably forgot to run ~/cm/bin/jselect-sce-tz.sh. Run it and then remove the db in the reporter and add it again. Be sure to both activate the db and also apply.

BR and hope this helps

[carlos-baez]

Thanks, I forgot to set the offset. Now it's working.

[punit.dixit]

Hi, i am also facing the same issue where it is showin

g that "mandatory preferance "ip of sce for policy data" is not

set", i have checked /etc/hosts file and timezone setting and both this things are fine.

Can someone suggest way forward to resolve this.

Regards

punit