zero record syslog reports

[jwright]

I am getting reports of 0 records when running reports on at least one switch that is sending data to LMS. RME version is 4.1.1. I've viewed syslog.log and it contains the messages from the switch. I've disabled all message filters but still get nothing from any reports on the device. Ideas?

[jwright]

I don't show any devices in a conflicting or suspended state. They are either normal or aliases. Is there someplace else to look? I've even deleted the device and rediscovered again with no results.

[Joe Clarke]

There must be a failure getting the current device state, then. Post the EssentialsDM_Server.log and EssentialsDM.log.

[jwright]

Here you go:

[Joe Clarke]

There is no error, but something is wrong with getting the information from the database. I suggest you open a TAC service request so the database contents can be analyzed.