cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
6581
Views
8
Helpful
14
Replies

Meraki Robust Transformer having issues and not loading data into CI table

mullala
Community Member

I am running the Meraki Data Source - SG-MerakiDevices, and once the data gets loaded into the Data Source table, the Robust Transformer is failing and throwing the following error which I attached

Do we need to change anything in the Robust Transformer to get it to work? If so, what modifications are required?
Below are the references images for Datasource and Robust Transformer

image.pngimage.pngimage.png

1 Accepted Solution

Accepted Solutions

obrigg
Meraki Employee All-Star
Meraki Employee All-Star

Hopefully by the end of this week.

View solution in original post

14 Replies 14

Philip D'Ath
Meraki Community All-Star
Meraki Community All-Star

I have no idea what this is about, but the issue is with an unexpected null.

Can you transform that into a 0 or something, or test for a null and act on that?

This is happening while I am running Robust Transformer for Meraki Devices

I am trying to find which column is generating null, but not able to find it in logs..

obrigg
Meraki Employee All-Star
Meraki Employee All-Star

Is this about the ServiceNow graph connector?

mullala
Community Member

Yes, It is Service graph Connector

i am trying to run SG-Meraki Devices Data source and after that triggering RobustTransformer but getting the above error

obrigg
Meraki Employee All-Star
Meraki Employee All-Star

Which version of the connector are you using?

mullala
Community Member

@obrigg Connector version 1.5.0 and servicenow is Washingtondc

obrigg
Meraki Employee All-Star
Meraki Employee All-Star

Thanks. There’s a bug with v1.5 and a patch is going through the ServiceNow certification process these days.

mullala
Community Member

Thanks @obrigg , Any idea when does this patch work go live?

obrigg
Meraki Employee All-Star
Meraki Employee All-Star

Hopefully by the end of this week.

mullala
Community Member

Thanks for the Information @obrigg

obrigg
Meraki Employee All-Star
Meraki Employee All-Star

Version 1.5.1 of the ServiceGraph connector is now available in the ServiceNow App Store.

mullala
Community Member

Thank you

shwpalan
Cisco Employee
Cisco Employee

The bug fix for Meraki ServiceNow Graph Connector has been released as v1.5.1. This update addresses specific issues encountered in version 1.5.0, including the "Invalid Entity class" and "Missing entity mappings" errors. To resolve these issues, we recommend that customers take the following actions:

  1. Upgrade the Meraki ServiceNow Graph Connector to version 1.5.1.
  2. Follow the instructions in the Setup Guide within the ServiceNow instance, specifically the step titled "Execute Fix Script." Please see the image below for details
    image.png
    Making any changes to the entity mappings or robust transform will cause errors even after upgrading this connector. If any changes are made to these mappings, please uninstall and reinstall the connector. Ensure that you follow all the steps in the guided setup accurately after installing again.

mullala
Community Member

@shwpalan After @obrigg recommended us to use 1.5.1 we tried the config from scratch by running fix script we now able to see the networks, organisations data and also robust transformer working fine..

Thank you!