03-26-2024 03:49 AM - edited 03-26-2024 03:54 AM
Battling the 3110 upgrade from 7.2. to 7.4. (brand new install, no config on it at all other than an IP address).
tftp, sftp, scp, usb downloads all fail. Rommon also fails
The transfer Rate never increases from 0.00000
Eventually it fails
Cisco_FTD_SSP_FP3K_Upgrade-7.4.1-172.sh.REL.tar from (FSM-STAGE:sam:dme:FirmwareDownloaderDownload:Local)
% Download-task Cisco_FTD_SSP_FP3K_Upgrade-7.4.1-172.sh.REL.tar : failed. Download failure
Tried a non tar file to 7.2.6. Still the same issue.
Rommon method doesn't even start with tftp download or tftp boot option. Sits there with .===
Can get to the TFTP just fine. USB also fails via ROMMON.
Can't boot the image from either USB or tftp via ROMMON.
Happening on two 3110s. Nothing back from TAC yet.
Have seen event log message stating:
Free up disk space before downloading image
&
WRONG STATE:Result: not-applicable Code: unspecified Message: (sam:dme:FirmwareDownloaderDownload:FreeDiskSpace
How do you free up disk space what can be deleted. Can't find anything on this in the support documentation.
> show disk-manager
Partition:Silo Used Minimum Maximum
/ngfw:Temporary Files 0 KB 3.029 GB 12.116 GB
/ngfw:Action Queue Results 0 KB 3.029 GB 12.116 GB
/ngfw:User Identity Events 0 KB 3.029 GB 12.116 GB
/ngfw:UI Caches 0 KB 9.087 GB 18.173 GB
/ngfw:Backups 0 KB 24.231 GB 60.578 GB
/ngfw:Updates 0 KB 36.347 GB 90.867 GB
/ngfw:Other Detection Engine 0 KB 18.173 GB 36.347 GB
/ngfw:Performance Statistics 1 KB 6.058 GB 72.693 GB
/ngfw:Other Events 0 KB 12.116 GB 24.231 GB
/ngfw:IP Reputation & URL Filtering 0 KB 15.144 GB 30.289 GB
/ngfw:arch_debug_file 0 KB 60.578 GB 363.467 GB
/ngfw:Archives & Cores & File Logs 0 KB 24.231 GB 242.311 GB
/ngfw:RNA Events 0 KB 24.231 GB 96.924 GB
/ngfw:File Capture 0 KB 60.578 GB 121.156 GB
/ngfw:Unified High Priority Events 0 KB 90.867 GB 212.022 GB
/dev/shm/snort:Connection Events 0 KB 759.500 MB 1.038 GB
/ngfw:IPS Events 0 KB 72.693 GB 181.733 GB
Anyone any clues as to how fix this?
03-26-2024 07:59 AM
Can you get into the FDM GUI and try from there?
If going from the cli, are you trying this procedure:
?
03-26-2024 01:27 PM
If Marvin's suggestion does not help, log into CLI > expert mode and go to /ngfw/var/log and look into the messages log file (I suggest using "less messages" as it is quite long) and see if you find an entry that could indicate why the transfer is failing.
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