anyone else perhaps have this problem ? Any suggestions ?
FMC v 6.2.1 / 5555x FTD v 6.2.0
Aug 25 15:00:59 Firepower SF-IMS[6210]: [6484] CloudAgent:CloudAgent [WARN] DownloadURLDBFilesOnDC : URL Database update: Malformed message received. Status: -102
I have tried the following work around - but only worked once
Log into the CLI of the FMC and escalate to root:
$ sudo su –
(enter the password)
Change to the cloud download directory:
# cd /var/sf/cloud_download
Move the old BCDB files to /var/tmp
# mv full* /var/tmp
# mv part* /var/tmp
(this moves the files so if we run into unlikely download issues we can simply move them back)
Log into the GUI of the FMC and navigate to System>Integration and click Update Now
Also tried : Still not working
pmtool restartbyid SFDataC
Then login to the FMC's web UI, navigate to System > Integration, and click
the "Update Now" button.
root@Firepower:~# tail /var/log/urldb_log
1503927190,1,Download Failed,
1503927366,1,Download Failed,
root@Firepower:~#
root@Firepower:~#
root@Firepower:~# cat /var/log/messages | grep -E "CloudAgent.*bcdb"
root@Firepower:~# cat /var/log/messages | grep -E "sftunnel.*bcdb"
root@Firepower:~# ls -lah /var/sf/cloud_download/
total 32K
drwxr-xr-x 3 www www 4.0K Aug 28 13:05 .
drwxr-xr-x 65 root root 4.0K Aug 23 21:31 ..
-rw-r--r-- 1 root root 78 Aug 28 13:05 cloudagent_dlupdate_health
-rw-r--r-- 1 root root 78 Aug 28 11:45 cloudagent_urllookup_health
-rw-r--r-- 1 www www 5.4K May 13 00:15 sfrep_catg
-rw-r--r-- 1 www www 433 May 13 00:15 sfrep_index
drwxr-xr-x 2 www www 4.0K Aug 28 14:36 tmp
root@Firepower:~#
I checked DNS
admin@Firepower:~$ sudo nslookup database.brightcloud.com
Password:
Last login: Fri Aug 25 15:26:45 UTC 2017
Server: 10.x.x.x
Address: 10.x.x.x#53
Non-authoritative answer:
Name: database.brightcloud.com
Address: 52.202.20.213
Name: database.brightcloud.com
Address: 52.20.20.6
Name: database.brightcloud.com
Address: 52.20.169.4
admin@Firepower:~$
admin@Firepower:~$ sudo nslookup service.brightcloud.com
Last login: Fri Aug 25 15:30:48 UTC 2017 on pts/0
Server: 10.x.x.x
Address: 10.x.x.x#53
Non-authoritative answer:
Name: service.brightcloud.com
Address: 34.206.114.65
Name: service.brightcloud.com
Address: 52.2.126.47
admin@Firepower:~$ telnet database.brightcloud.com 443
Trying 52.20.20.6...
Connected to database.brightcloud.com.
Escape character is '^]'.
^Z
Connection closed by foreign host.
admin@Firepower:~$
admin@Firepower:~$ telnet service.brightcloud.com 80
Trying 34.206.114.65...
Connected to service.brightcloud.com.
Escape character is '^]'.
^Z^Z
Connection closed by foreign host.
admin@Firepower:~$
